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Because of YOU we have a National Youth Orchestra of Great Britain. We depend on your voluntary donations and grants for over 70% of our annual income. Put simply, without your loyal and generous support NYO would not exist. As a result we are very serious about your comfort and happiness and the quality of our fundraising standards. We aim to ensure that you and everyone who is giving to NYO enjoys being part of our NYO family.

We are confident that our standards of fundraising and the methods of fundraising that we employ are professional, respectful and courteous. We do, of course, acknowledge that from time to time we may make a mistake. We are committed to responding to you and putting things right as soon as we possibly can. 

If you feel your gift has not been acknowledged properly, you have missed a mailing or feel that something is not quite right, please do contact any member of the team who will happily help you. 

 

Nicolette Shaw, Development Director 
n.shaw@nyo.org.uk / 020 7189 8109

Ariana Musiol, Head of Individual Giving  
a.musiol@nyo.org.uk / 020 7189 8102

Thomas du Plessis, Head of Trusts & Foundations  t.duplessis@nyo.org.uk / 020 7189 8117

The National Youth Orchestra of Great Britain is a registered charity (290598), a registered company in England (1858278), and VAT registered (218673840).

10 Great Turnstile
London WC1V 7JU

Please click here for our refund policy on donations.

Together we’re an orchestra.

If you have a concern about methods of fundraising used or if you have a complaint about fundraising, please contact Nicolette Shaw, Development Director, n.shaw@nyo.org.uk or 020 7189 8109.

On receipt of a complaint we will:

  • Commit to investigate your complaint and advise you in writing of the outcome of your complaint within 28 days
  • Keep a full record of the complaint and use it to further staff learning
  • If your complaint involves one of our suppliers, we will require them to respond with an outcome 

If you are dissatisfied with the outcome of your investigation you may refer your complaint within two months to the Fundraising Regulator.  
 

 

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